Other
4010: Getting started on eBay
4220: Technical issues
4259: User Agreement
- 1. Introduction
- 2. About eBay
- 3. Using eBay
- 4. Policy Enforcement
- 5. Fees
- 6. Listing Conditions
- 7. Purchase Conditions
- 8. International Buying and Selling; Translation
- 9. Content
- 10. Notice for Claims of Intellectual Property Violations and Copyright Infringement Pursuant to Section 512(c) of Title 17 of the United States Code
- 11. Holds
- 12. Authorization to Contact You; Recording Calls; Analyzing Message Content
- Privacy of Others; Marketing
- 13. Additional Terms
- Returns and Cancellations
- Global Shipping Program
- eBay Money Back Guarantee
- 14. Disclaimer of Warranties; Limitation of Liability
- 15. Release
- 16. Indemnity
- 17. Legal Disputes
- A. Applicable Law
- B. Agreement to Arbitrate
- C. Judicial Forum for Legal Disputes
- 18. General
- Previous User Agreement
- Introduction
- About eBay
- Using eBay
- Policy Enforcement
- Fees
- Listing Conditions
- Purchase Conditions
- International Buying and Selling; Translation
- Content
- Notice for Claims of Intellectual Property Violations and Copyright Infringement Pursuant to Section 512(c) of Title 17 of the United States Code
- Holds
- Authorization to Contact You; Recording Calls; Analyzing Message Content
- Privacy of Others; Marketing
- Additional Terms
- Disclaimer of Warranties; Limitation of Liability
- Release
- Indemnity
- Legal Disputes
- General
4260: User Privacy Notice
- User Privacy Notice
- Scope and Consent
- Learn more: Scope and Consent
- Personal Information
- Changes to this Notice
- Global Privacy Standards
- Learn more: Global Privacy Standards
- Collection
- Learn more: Collection
- Personal information we collect automatically when you use our Services or register for an account with us
- Personal information we collect using cookies, web beacons, and similar technologies
- Use and Retention
- Learn more: Use and Retention
- Provide, improve, and personalize our Services
- Contact you about your account and provide you customer service
- Personalize our advertising and marketing communications
- Prevent, detect, mitigate, and investigate fraudulent or illegal activities
- Choice
- Learn more: Choice
- Communication preferences
- Marketing
- Advertising
- Signed in
- Withdraw consent
- Access
- Learn more: Access
- Disclosure
- Learn more: Disclosure
- eBay Inc. corporate family members
- Service Providers and financial institutions partners
- Law enforcement, legal proceedings, and as authorized by law
- Other eBay users as authorized by you or your use of our Services
- Data disclosure to PayPal Inc. and its corporate family
- Change of Ownership
- Security
- Learn more: Security
- Important Information
- Learn more: Important Information
- When you share your personal information on our sites or applications - what happens?
- How you should use the information you receive on eBay
- Unwanted or threatening email
- Children's Privacy
- Third Party Privacy Practices
- Questions or Complaints
- Learn more: Questions or Complaints
- Previous privacy policy
- Previous privacy policy (revised on 1 November 2014 and effective for existing users until 15 June 2015)
- Scope and Consent
- Global Privacy Standards
- Collection
- Use and Retention
- Choice
- Access
- Disclosure
- Security
- Important Information
- Questions or Complaints
4267: Cookies, Web Beacons, and Similar Technologies
- Cookie notice overview
- Cookies, web beacons, and similar technologies
- Full user cookie notice
- What are cookies, web beacons, and similar technologies?
- Your choice and our use of cookies, web beacons and similar technologies
- Use of these technologies by authorized third-party service providers
- Ad networks and exchanges operated by authorized third parties
- Do Not Track
4379: Contacting eBay Customer Service
4632: eBay Real Estate Inc. Real Estate Licenses
- Frequently Asked Questions
- Does eBay provide real estate broker services?
- What are eBay’s policies on selling real estate?
- eBay Real Estate Inc. Real Estate Licenses
4633: Mobile devices terms
- Frequently Asked Questions
- Are the mobile device terms additional to the eBay User Agreement?
- What if I don’t agree to the mobile device terms?
- Read our full Mobile devices terms
- Mobile devices terms
- iOS – Apple
- BlackBerry – Research in Motion
4648: AdChoice
- How AdChoice works
- Opting in or out of AdChoice
- Specifying your AdChoice preferences from an ad
- How your information is used and shared
4656: Removed listings
- Finding more information on why a listing was removed
- Frequently asked questions
- Why was my listing removed when similar listings are still active?
- Will my fees be refunded if eBay removed my listing?
- Can I relist my item?
- What happens if I bought something from a seller who’s been removed from eBay?
4658: eBay for users with special access needs
- Using a keyboard to navigate eBay
- Skipping repetitive navigation links
- Screen reader or browser combinations
- Using a screen reader to navigate eBay
- Landmarks and headings
- Keyboard shortcuts for navigating via landmarks and headings
4659: Using authentication and grading services
- What service to use
- Recommended authentication and grading companies
- Misrepresented items
4662: eBay Partner Network
- How the eBay Partner Network works
4663: Using apps on eBay
- Finding an app
- Subscribing to an app
- Accessing your apps
- Getting help with an app
- Unsubscribing from an app
- Understanding your subscription status
- Paying for your app subscription
4665: Minimizing unwanted email
- How eBay helps to reduce the amount of email you receive
- Reporting an unwanted email or a policy violation
- Types of email violation
4668: Buying and selling on eBay to benefit nonprofit organizations
- Buying to benefit charitable organizations
- Selling to benefit charitable organizations
- Fees and fee credits for charity listings
- Information for Nonprofit Organizations
4739: Report an item or listing
4741: Sharing your screen with an eBay Customer Service Representative
Selling
Selling fees
4163: Zero insertion fee listings
- Your monthly zero insertion fee listings
- How it works
4364: Selling fees
- Insertion fees
- Zero insertion fee listings
- Duplicate listings and multiple items
- Good 'Til Cancelled listings
- Final value fees
- Final value fees on shipping
- Final value fee credit
- Basic fees for most categories
- Fees for Classified Ad listing format
- Fees for Real Estate listings
- Fees for optional listing upgrades
- 1*, 3, 5, 7 and 10-day listing duration
- 30-day duration and Good 'Til Cancelled listings
- Advanced listing upgrade fees for auction-style listings only
- Examples of fee calculations
- Promoted listing fees
- Other terms and conditions
4070: Fees, credits, and invoices
- Fees for selling on eBay
- Other non-eBay fees
- Billing, payments, and credits
4121: Taxes and import charges
- Setting up a tax table
- Charging sales tax
- Paying income tax on eBay sales
- Informing buyers about import charges
4122: Store selling fees
- Store subscription fees
- Insertion fees
- Zero insertion fee listings
- Duplicate listings and multiple items
- Good 'Til Cancelled listings
- Zero insertion fee listing allocations and insertion fees
- Final value fees
- Final value fees on shipping
- Final value fee credit
- Fees for optional listing upgrades
- Advanced listing upgrade fees for auction-style listings only
- Promoted listing fees
- Other terms and conditions
4123: Fees for using PayPal
4127: Fees for selling vehicles on eBay Motors
- High vs low volume sellers
- Listing durations
- Insertion and successful listing fees
- Fees for low volume sellers
- Fees for high volume sellers
- Fees for optional listing upgrades
- Subscriptions for vehicle dealers
- Other terms and conditions
4128: Fee credits
- How do eBay credits work?
- Insertion fee credits for relisted items
- Credits for removed listings
- Requesting a refund of your eBay credit balance
4129: Updating your billing settings
- Add or change your billing address
- Change or update your automatic payment method
- How to link your PayPal and eBay accounts
- Change your billing currency
4124: Setting up and changing your payment method
- How to set up a payment method
- How to make a one-time payment
- Payment requirements and late fees
4125: Viewing your account balance
4126: Viewing your invoice
4695: Reimbursing eBay
- How reimbursement works
- Adding or changing your reimbursement payment method
- What happens if you don't reimburse eBay
Options for Getting Paid
4106: Choosing how to get paid
4109: Selling with Buy It Now
- Buy It Now in fixed price listings
- Buy It Now in auction listings
- How to change the Buy It Now price
- Adding Best Offer to your listings
4151: How immediate payment works
- How immediate payment works
- How to create a listing with immediate payment
4183: Getting paid with PayPal
- How to set up PayPal as a payment method
- Additional information on PayPal
4184: Accepting other payment methods
- How to accept other payment methods
- Payments by mail
- Payment tips and other terms
4185: Accepting credit and debit cards
- What you need in order to accept credit and debit cards
- How to accept credit and debit cards
Creating the Listing
4072: All about listings
4081: All about selling
- Set up your seller account
- Seller news and updates
4107: Selling limits
- Where to find your selling limit
- How to increase your selling limit
- Category limits
4652: Listing durations and timings
- How to select a listing duration
- Scheduling listings
- Listing times
4104: Listing tips
4211: Improve performance with clear terms and conditions
- What should I include in my terms and conditions?
- What should I avoid in my terms and conditions?
- Read our full policy
- Terms and conditions policy overview
- State your terms clearly
4166: Optimizing your listings for Best Match
- How Best Match works
- How to optimize for Best Match
- Create complete and accurate listings
- Select the right selling format
- List in the right category
- Provide all your selling terms
- Keep a positive selling history
4105: Creating and managing listings
4133: Pricing your items
- Choosing your listing format
4110: Selling through auctions
4143: Setting a reserve price
- How to add a reserve price to a new listing
- How to add a reserve price to an existing listing
- How to change a reserve price
4666: Creating 1-day listings
- How 1-day listings work
- Changing the duration of a 1-day listing
- 1-day listing eligibility
4178: Using our shipping calculator
4655: Maximum shipping costs
- How maximum shipping costs are determined
- Maximum shipping costs by category
- Large, heavy, or multiple items
- International sellers
4148: Adding pictures to your listings
- How to add pictures to listings
- How to manage and replace photos
- eBay photo tips
- Problems when adding photos
4149: Adding a category to your listing
- How to add categories
- How to list in two categories
4150: Creating listings with variations
- How to add variations on eBay listings
- Which categories can have eBay listing variations?
4675: Item conditions by category
- Baby, Health & Beauty, Sporting Goods
- Books
- Business & Industrial, Cameras & Photo, Cell Phones & Accessories, Computers, Tablets & Networking, Electronics, Home & Garden, Musical Instruments & Gear
- Clothing, Shoes & Accessories: Clothing and accessories, Jewelry & Watches
- Clothing, Shoes & Accessories: Shoes
- Clothing, Shoes & Accessories: Underwear
- Collectibles, Crafts, Dolls & Bears, Pet Supplies, Toys & Hobbies
- DVDs & Movies, Music, Video Games
- Food & Beverages
- Motors: Cars & Trucks
- Motors: Parts & Accessories
- Tires
4152: Setting buyer requirements
- How to set eBay buyer requirements
- How to view your Buyer Requirements Activity Log
- How to create exemptions to your buyer requirements
4144: Adding Best Offer to your listing or sending an offer to a buyer
- How to add Best Offer to your listings
- How to accept a Best Offer
- How to make a counteroffer
- Automatic responses to Best Offer
- Sending an offer
- Offers and multi-quantity listings
4653: Listing your item with details from our catalog
- Adding details from our catalog
- Missing products
- Sharing and using content
- Listing guidelines
4657: Sharing and using content
4363: Making your listings more secure
- Updating your listings to HTTPS
4212: Business policies
- Creating business policies
- Updating business policies
4368: Setting up your return policy
- Setting your returns rules
- Creating advance returns rules
4160: Bulk listings
- How bulk listings work
- How to create a bulk listing
- How to update your listing quantity
- How to set preferences for bulk listings
- How to use the out-of-stock option for Good 'Til Cancelled listings
- Insertion fees and credits
4161: Private listings
- Why members use private listings
- How to create a private listing
4167: Selling with Classified Ads
- How to sell with eBay Classified Ads
- Rules for listing Classified Ads
4132: Selling internationally
- How to sell internationally
- Choosing where to ship to
- International site visibility and fees
- Reaching Canadian buyers
4644: Selling through eBay Authenticate
- How eBay Authenticate works
- How to sell through eBay Authenticate
4645: Offering eBay Guaranteed Delivery
- Signing up for Guaranteed Delivery
- How Guaranteed Delivery works
- Handling time
- Door-to-door option
4647: Selling vehicles, parts, and accessories
- Selling a vehicle
- Adding a vehicle history report to your listing
- Report benefits
- Report cost
- Ineligible listings
- Where the information comes from
- About the Autocheck Score
- Frequently asked questions
- Fees for selling vehicles
- Changing the price on a vehicle listing
- Why revise your price?
- How to change your price
- Other terms and conditions
- Ending a listing early
- Reasons for ending a vehicle listing early
- How to end a listing
- If you can't end the listing
- Policies and regulations
- Selling parts and accessories
- Extra resources
4650: Your VAT obligations in the EU
4131: Buying and reselling items
- Bulk buying and selling on eBay
- Buying and selling seasonal items
4207: Prohibited and restricted items
- Frequently Asked Questions
- How do I find out what items are allowed on eBay?
- What do I do if I see an item that isn't allowed?
- eBay prohibited and restricted items
- Read our full policy
- Prohibited and restricted items policy overview
- Understanding the rules
- Prohibited and restricted items
- Reporting policy violations
4349: Intellectual property and the VeRO program
- Frequently Asked Questions
- Can I list with a disclaimer that I don't know if some of my items are authentic?
- Someone's using the descriptions from my listings word for word. What can I do to stop them?
- What is copyright, and how do I know if I am violating someone's rights?
- What is a trademark, and what might be considered trademark infringement?
- Read our full policy
- Rules about intellectual property - overview
- What are the guidelines?
- Rules that affect what you can list on eBay
- Rules that affect how you can list items for sale
- eBay VeRO Program: Reporting listing violations
4130: Sell it for me (eBay valet) (Discontinued)
- Frequently Asked Questions
Listing Management
4165: Page views
4162: Finding your listing
4356: Revising a listing
4146: Canceling a listing
- When you can cancel a listing
- How to cancel a listing
4140: Canceling bids and managing bidders
- How to cancel a bid
- Managing who bids on your items
4142: Making Second Chance Offers
- How to make a Second Chance Offer
4147: Relisting items
- Automatic relisting on eBay
- How to remove automatic relisting
- Categories excluded from automatic relisting
- Manual relisting on eBay
4101: Automatic feedback settings
- Use and change stored feedback comments
- How to set up automatic feedback on Selling Manager Pro
4078: Leaving feedback for buyers
- How to leave feedback for buyers
4102: Disputing feedback you received
- What happens when you ask for a feedback revision?
4103: Viewing and responding to feedback from buyers
- Follow up on feedback you left for a buyer
4358: eBay Concierge (acct mgr - by invitation)
After the sale
4074: Getting paid
4139: Sending invoices to buyers
- How to send or revise an invoice
- How to combine payments for a buyer
- Enabling combined payments
- Sending an invoice for combined payments
- Adding items to an existing invoice
4137: Resolving unpaid items with buyers
- Using Unpaid Item Assistant
4138: Getting paid through PayPal
- How to receive payments to your PayPal account
4135: Getting paid for items you've sold
- How to get paid
- Checking on the status of your payment
4660: Avoiding payment problems for items you’ve sold
- How to avoid payment issues
- How to avoid scams and fraudulent payments
4155: Pending payments
- Why we put payments on hold and how to avoid it
- Payment holds for new sellers
- Payment holds for established sellers
- PayPal payment holds
4108: Finding your sold items
- How to find your completed eBay listings
- How to find your current eBay listings
4076: Resolving buyer issues
4136: Canceling a transaction
- How to cancel a sale
- Buyer-requested cancellations
- Receiving a final value fee credit for a canceled sale
4080: Seller levels and performance standards
- How seller levels work
- How your performance is rated
- Becoming a Top Rated Seller
- Number of defect rates that affect your rating
- How sellers' ratings fall Below Standard
- Detailed seller ratings
4351: Global seller performance standards
- Frequently Asked Questions
- How can I find my seller ratings for all four standards programs?
- Do the four standards program differ significantly?
- Read our full policy
- Global seller performance standards policy overview
- Transaction defect rate
- What happens if you don't meet the standards?
- Seller protection
Buyer Issues
4082: Blocking a buyer
4083: Contacting a buyer or bidder
- How to contact someone who bought an item from you
- How to contact a bidder who hasn't yet won your auction
- How to find a member
4084: Report an issue with a buyer
4664: Requesting an independent Feedback review with NetNeutrals
- Requirements for independent Feedback review
- Requesting a NetNeutrals Feedback review
- After the review is complete
4702: Ask eBay to step in and help for sellers
- When you can ask eBay to step in
- How to ask eBay to step in
- What happens after you ask eBay to step in
4642: Using the Resolution Center as a seller
- Reporting an unpaid item
- Closing a case in the Resolution Center
4113: Best practices for avoiding and handling issues with buyers
- When listing your item
- After your listing ends
- Working with the buyer
4115: How to handle a return request as a seller
- Your options for responding to a return request
- How to start resolving a return request
- How to accept a return
- How to issue a full refund
- How to issue a partial refund
- How to decline a return
- How to send the buyer a message
- Refunding the buyer
- Paypal fees
- Get help from eBay
4116: Help a buyer with an item they didn't receive
- What to do when a buyer opens an item not received request
- Get help from eBay
4079: Manage returns, missing items, and refunds for sellers
- What to do if a buyer has an issue
- Unable to resolve the buyer's issue? Ask eBay to step in
- Tips for avoiding issues with buyers
4703: Return shipping for sellers
- Return shipping options
- Send an eBay shipping label
- Return shipping costs when you use an eBay label
- Provide your own label
- Ask them to use a label you sent along with the item
- Accommodate the return another way
- Return an item with alternative shipping arrangements
4369: Appeal eBay's decision about a return or missing item for sellers
- Information you'll need when appealing
- How to appeal a decision
Packing & Shipping
4156: Packing your sold items
- Packing tips for sellers
- How to pack irregularly shaped items
4085: Labels and packaging tips
4157: Printing and voiding shipping labels
- How to create and print a shipping label
- How to reprint a shipping label
- How to void a shipping label
- Here's how to void a shipping label you printed on eBay:
- How to print a packing slip and order details
4077: Shipping your items
4087: Shipping rates for sellers
- How to set competitive shipping costs
4643: Shipping insurance
- Countries where ShipCover will not insure shipments
- Items excluded from ShipCover
- Adding ShipCover insurance to your packages
- Filing a ShipCover claim
- What happens after you file a ShipCover claim
- Viewing your ShipCover claim status
- Additional cover with UPS and FedEx
4086: Estimated delivery dates for sellers
- Weekend and holiday deliveries
- Express delivery on eBay
- Fast 'N Free listings
- How to qualify for Fast 'N Free
4088: Tracking items you've sold
- How to add tracking details
- International tracking
- eBay shipping insurance
4089: Setting up your shipping options
- Setting your delivery options using the quick listing tool:
- Setting your delivery options using the advanced listing tool:
4169: Offering combined shipping
- How to combine shipping fees on eBay
4170: Updating your shipping options
- Shipping charge increases
- Adjusting charges for combined shipping
4168: Shipping discounts
- How shipping discounts work
- Flat rate shipping rules
- Calculated shipping rules
- Promotional shipping discount rules
- Carrier-specific discounts
- How to apply shipping discount rules to your listings
4176: Drop shipping
4181: Offering local pickup
- Buying and selling off eBay
4182: International shipping for sellers
- Shipping internationally through the Global Shipping Program
- How to add international shipping to listings
- Customs
- Filling in a customs form
- Specifying the Automated Export System/Internal Transaction Number (AES/ITN)
- Filing export licenses
- Who pays for customs
4646: Global Shipping Program
- Getting started with the Global Shipping Program
- Seller and buyer charges
- Seller charges
- Buyer charges
- Benefits of the Global Shipping Program
- Shipping and tracking items
- Shipping exclusions
- Tailoring the Global Shipping Program to you
- Best practices when using the Global Shipping Program
- Restricted categories and prohibited items
- Restricted categories
- Prohibited items
- Eligible countries
- Opting out of the Global Shipping Program
eBay Store
4071: eBay Stores
4092: Opening an eBay Store
4090: Managing your eBay Store
- Customize your eBay Store
- Put your Store on vacation
- What to know about vacation settings
- What to know about hiding your fixed price listings
- Changing the name of your store
4091: Closing an eBay Store
- How to close a Store
- Frequently Asked Questions
- What happens to my listings when I close my Store?
- What happens to my fees when I close my Store?
eBay Seller Tools
4073: Selling tools
4159: Using the advanced listing form
- Advanced listing form features
4098: Selling Manager and Selling Manager Pro
- Selling Manager
- Selling Manager Pro
- How to subscribe to the Selling Manager tools
- How to unsubscribe from Selling Manager tools
4095: Seller Hub
4096: File Exchange
- Merchant Integration Platform
4100: Selling with the eBay app
- How to create listings
- How to get notifications
- Troubleshooting on the eBay app
4361: Managing your subscriptions
4164: Promoted Listings
- Promoted Listings for eBay store subscribers
- Promoted Listings fees
- Promote your Listings without a store
- Promoted Listings Lite fees
- Frequently Asked Questions
4654: Email marketing for sellers
- About eBay email newsletters
- Creating and managing mailing lists
- Managing subscribers
- Designing email newsletters
- Customizing your email
- What your emails can't include
- Free email allocation and fees
- Selecting recipients
- Checking the status of an email newsletter
4094: Promotions Manager
- Using Promotions Manager
- Creating promotions
4097: Selling templates
- How to create selling templates
- Creating templates in Seller Hub
- Creating templates in Selling Manager Pro
4365: Sales Reports
- How to use Sales Reports
- How to subscribe to Sales Reports or Sales Reports Plus
Policy
4649: A–Z index of policies
4288: Academic, beta, and OEM software policy
- Frequently Asked Questions
- Who can list academic software on eBay?
- Can I sell OEM software?
- Read our full policy
- Academic, beta, and OEM software policy overview
- What are the guidelines?
- Academic software
- Beta software
- OEM software
- Additional information
- Why does eBay have this policy?
4269: Accepted payments policy
- Frequently Asked Questions
- I often have buyers pick up items from my store. Can they pay in cash?
- I'm selling my car, and want to be paid by a bank check. Do I have to accept PayPal or credit cards as payment methods too?
- Read our full policy
- Accepted payments policy overview
- What are the guidelines?
- Categories allowing bank-to-bank transfers, checks, money order and online payment services.
- Why does eBay have this policy?
4278: Adult items policy
- Frequently Asked Questions
- What are the restrictions on selling adult items?
- Do these restrictions apply to nudity within fine art?
- Read our full policy
- Adult items policy overview
- What are the guidelines?
- Adult anime items
- Sex toys and sex accessories
- Clothing (new or used)
- Images of nudity and nude art
- Magazines and books
- Adult media
- Minors
- Other adult items
- Illegal and obscene items
- Additional information
- Why does eBay have this policy?
4274: Alcohol policy
- Frequently Asked Questions
- Can I sell alcohol-related products if I don't have a liquor license?
- What should I include in my listing if I'm an approved wine seller?
- Are there any shipping requirements when selling alcohol?
- Read our full policy
- Alcohol policy overview
- International alcohol sales
- Shipping alcohol (pre-approved sellers)
- What are the guidelines?
- Alcohol and alcohol kits
- Alcohol-related collectibles
- Selling wine on eBay
- Why does eBay have this policy?
4327: Animals and wildlife products policy
- Frequently Asked Questions
- Can I buy a pet on eBay?
- What animal and wildlife items can I sell on eBay?
- Can I sell ivory on eBay?
- Read our full policy
- Animals and wildlife products policy overview
- What are the guidelines?
- Animals
- Animal parts, pelt or skin
- Animal traps
- Hunting or fishing expeditions
- Ivory or bone
- Marine mammal items
- Stuffed birds
- Turtle or tortoise shell items
- Other wildlife items that can't be listed
- Additional information
- Why does eBay have this policy?
4282: Artifacts, grave-related items, and Native American arts and crafts policy
- Frequently Asked Questions
- What does eBay consider an antiquity?
- Can I list an authentic artifact on eBay?
- Read our full policy
- Artifacts, grave-related items, and Native American arts and crafts policy overview
- What are the guidelines?
- Antiquities
- Artifacts, fossils, and relics
- Cave formations
- Native American arts, crafts, or jewelry
- Native American grave-related or culturally significant items
- Non-Native American arts and crafts
- Other grave-related items, tombstones, and related funerary items
- Why does eBay have this policy?
4330: Authenticity disclaimer policy
- Frequently Asked Questions
- How do I find out if an item is authentic or not?
- What if I can't guarantee the authenticity of an item?
- Read our full policy
- Authenticity disclaimer policy overview
- What are the guidelines?
- Additional information
- Report an item from the ebay site
- Why does eBay have this policy?
4283: Autographed items, Certificates of Authenticity (COAs), and trading cards policy
- Frequently Asked Questions
- How can I tell if an autograph is genuine?
- What information should I include when listing an autograph?
- Read our full policy
- Autographed items policy overview
- What are the guidelines?
- Autographed items
- Certificates of Authenticity (COAs) and Letters of Authenticity (LOAs)
- Trading cards
- Why does eBay have this policy?
4354: Avoiding eBay fees policy
- Frequently Asked Questions
- How and when can I make a one-time payment?
- Read our full policy
- Avoiding eBay fees policy overview
- What are the guidelines?
- Offers outside of eBay
- Links that refer or promote sites or items outside of eBay
- Excessive shipping charges
- Offering or requiring additional purchases
- Offering choices
- Email addresses, phone numbers, and domain names in the title, subtitle, images, or item location
- Items used to order directly outside of eBay
- Avoiding reserve fees
- Putting items in the wrong category
- Extending listings
- Warranties
- Additional information
- Why does eBay have this policy?
4314: Bootleg recordings policy
- Frequently Asked Questions
- What's a bootleg recording?
- Am I allowed to sell a recording I made of an event?
- Read our full policy
- Bootleg recordings policy overview
- What are the guidelines?
- Why does eBay have this policy?
4374: Buying practices policy
- Frequently Asked Questions
- What should I do if I think a buyer is making an unreasonable demand?
- How do I protect myself against excessive or unreasonable returns?
- Read our full policy
- Bidding policy overview
- Rules for buyers - overview
- Buying behaviors we don't allow
- Not paying for items
- Making unreasonable demands
- Leaving inappropriate feedback
- Abusing the buyer protection programs
- Misusing returns
- Additional information
- How sellers can report policy violations
- Why does eBay have this policy?
4298: Catalogs policy
- Frequently Asked Questions
- Can I sell my collectible catalogs?
- I'm a rep for a company that sells products directly to consumers. Can I list my catalog?
- Read our full policy
- Catalogs policy overview
- What are the guidelines?
- Selling old and collectible catalogs
- Why does eBay have this policy?
4306: Catalytic converter and test pipes policy
- Frequently Asked Questions
- Can I list a used catalytic converter?
- Are test pipes allowed?
- Read our full policy
- Catalytic converter and test pipes policy overview
- What are the guidelines?
- Catalytic converters
- Test pipes
- Get details from the EPA
- Why does eBay have this policy?
4631: Celebrity material policy
- Frequently Asked Questions
- Can I sell a biography movie about a celebrity?
- Can I sell a movie I created myself about a famous band?
- Celebrity material policy overview
- What are the guidelines?
- Why does eBay have this policy?
4303: Cell phone (wireless) service contracts policy
- Frequently Asked Questions
- What special requirements do I need to follow when listing cell phone contracts?
- If I have trouble with my contract, can eBay help?
- Read our full policy
- Cell phone (wireless) service contracts policy overview
- What are the guidelines?
- Why does eBay have this policy?
4311: Chance listings policy
- Frequently Asked Questions
- I've seen eBay running contests and giveaways, can I?
- Can I sell raffle tickets on eBay?
- Read our full policy
- Chance listings policy overview
- What are the guidelines?
- Why does eBay have this policy?
4286: Charity and fundraising policy
- Frequently Asked Questions
- Can I raise money for charity through eBay for Charity?
- Read our full policy
- Charity and fundraising policy overview
- What are the guidelines?
- eBay for Charity listings
- Charity listings without eBay for Charity
- Why does eBay have this policy?
4336: Collectibles Policy
- Frequently Asked Questions
- Can I list a reproduction in the Collectibles category?
- I think my item is from the Victorian era, but I’m not sure. Can I put this time-period in my description?
- Read our full policy
- Meeting buyer expectations when you sell collectibles
- Guidelines for creating a complete and accurate listing
- Guidelines for specific categories
- Why was my listing removed?
4265: Community content policy
- Frequently Asked Questions
- Can I write about products I sell on my own website?
- What can I do about a member who's using profanity?
- Read our full policy
- Community content policy overview
- Product reviews
- What are the guidelines?
- Other Rules
- Why does eBay have this policy?
4313: Compilation and informational items policy
- Frequently Asked Questions
- What are compilation and informational items?
- Can I give away a free CD containing informational products with purchases over $100?
- Read our full policy
- Compilation and informational items policy overview
- What are the guidelines?
- Why does eBay have this policy?
4301: Contracts policy
- Frequently Asked Questions
- What should I do before I list an item with a contract?
- What should I do if I have questions?
- Read our full policy
- Contracts policy overview
- Why does eBay have this policy?
4292: Coupons policy
- Frequently Asked Questions
- Is there a limit on how many coupons can sell?
- What kinds of coupons are prohibited on eBay?
- Read our full policy
- Coupon policy overview
- What are the guidelines?
- Additional information
- Why does eBay have this policy?
4317: Credit and debit cards policy
- Frequently Asked Questions
- Can I sell my old credit card?
- Can I sell a blank credit card?
- Read our full policy
- Credit and debit cards policy overview
- What are the guidelines?
- Why does eBay have this policy?
4289: Digitally delivered goods policy
- Frequently Asked Questions
- What are some examples of digitally delivered goods I could sell on eBay?
- What sort of content and software is prohibited?
- Read our full policy
- Digitally delivered goods policy overview
- What are the guidelines?
- Additional information
- Why does eBay have this policy?
4333: Drugs and drug paraphernalia policy
- Frequently Asked Questions
- Why are these items prohibited?
- What about prescription drugs and tobacco?
- Read our full policy
- Drugs and drug paraphernalia policy overview
- What are the guidelines?
- Drugs and controlled substances
- Drug paraphernalia
- Additional information
- Why does eBay have this policy?
4255: Duplicate listings policy
- Frequently Asked Questions
- What are duplicate listings?
- How can I sell multiple identical items?
- Read our full policy
- Duplicate listings policy overview
- What are duplicate listings?
- What are the guidelines?
- Why does eBay have this policy?
4210: eBay Money Back Guarantee policy
- Frequently Asked Questions
- Read our full policy
- About eBay Money Back Guarantee
- What's covered
- International coverage
- When a buyer doesn't receive an item
- When a buyer wants to return an item or the item doesn't match the listing
- eBay Money Back Guarantee timelines
- Appeals
- Refunds to buyers
- Seller funds, reimbursements, and fees
- Using other programs to address a concern
- Fraudulent claims
- Other terms
- Buyer protection is available to buyers who have purchased items on the following eBay sites:
4263: eBay employee trading and community content policy
- Frequently Asked Questions
- Can I bid and buy in the same way as any other member?
- Can I participate in the eBay discussion boards?
- Can I use my work email address when I'm buying or selling on eBay?
- Read our full policy
- eBay employee trading and community content policy overview
- What are the guidelines?
- Why does eBay have this policy?
4261: eBay's intellectual property policy
- Frequently Asked Questions
- Can I use the name eBay and logo on my own website?
- Can I use the eBay name and logo on my business card?
- Can I use the eBay logo on my own website to create a link to my eBay Store?
- Can I combine eBay or Bay with the name of my Store to create a new user ID, Store name or domain name?
- Read our full policy
- Intellectual property policy overview
- What are the guidelines?
- Use of the eBay name
- eBay Partner Network
- Use of the "Right Now on eBay" button
- Use of the eBay logo
- Use of screenshots
- Prohibited use of the eBay name and logo
- eBay domain names
- When written permission from eBay is required
4302: Electronic and surveillance devices policy
- Frequently Asked Questions
- Can I sell a satellite TV descrambler on eBay?
- Is any surveillance equipment allowed on eBay?
- Read our full policy
- Electrical and electronic equipment policy overview
- What are the guidelines?
- Electronic items
- Surveillance devices
- Why does eBay have this policy?
4323: Embargoed goods and prohibited countries policy
- Frequently Asked Questions
- How does this affect me?
- Where can I find out more about embargoed or restricted items?
- Read our full policy
- Embargoed goods and prohibited countries policy overview
- What are the guidelines?
- Additional information
- Why does eBay have this policy?
4328: Enabling duplication of copy-protected material policy
- Frequently Asked Questions
- What are examples of products that enable duplication?
- What should I do if I see a listing that breaches this policy?
- Read our full policy
- Enabling duplication of copy-protected material policy overview
- What are the guidelines?
- Why does eBay have this policy?
4339: Encouraging illegal activity policy
- Frequently Asked Questions
- What is "illegal activity" on eBay?
- What should I do if I suspect illegal activity on eBay?
- Read our full policy
- Encouraging illegal activity policy overview
- What are the guidelines?
- Reporting a violation
- Why does eBay have this policy?
4377: Encouraging infringement policy
- Frequently Asked Questions
- Can I sell original software?
- Where can I learn more about copyright laws?
- Read our full policy
- Encouraging infringement policy overview
- What are the guidelines?
- Additional information
- Why does eBay have this policy?
4309: Event ticket resale policy
- Frequently Asked Questions
- I bought a ticket from a seller and the event is canceled. What do I do?
- I sold tickets to a buyer and the event has been canceled. What should I do?
- Read our full policy
- Event ticket resale policy overview
- What are the guidelines?
- Standards for professional conduct
- Why does eBay have this policy?
4291: Faces, names, and signatures policy
- Frequently Asked Questions
- Can I sell an autograph of a famous sports person?
- Can I sell t-shirts with images of a well-known band?
- Read our full policy
- Faces, names, and signatures policy overview
- What are the guidelines?
- Why does eBay have this policy?
4238: False or missing contact information policy
- Frequently Asked Questions
- How do I report someone using false contact information?
- How do I check to make sure my contact information is up-to-date?
- Read our full policy
- False or missing contact information policy overview
- What are the guidelines?
- Why does eBay have this policy?
4216: False reports of policy violations
- Frequently Asked Questions
- Will you take action against a buyer who wrongly accused me of adding hidden shipping charges after he bought from me?
- Read our full policy
- False Reporting
- Why does eBay have this policy?
4230: Feedback extortion policy
- Frequently Asked Questions
- What are the main feedback extortion rules for buyers?
- What are the main feedback extortion rules for sellers?
- How do I report feedback extortion?
- Read our full policy
- Feedback extortion policy overview
- Buyers:
- Sellers:
- Reporting suspected feedback extortion
- What are the guidelines?
- Why does eBay have this policy?
4229: Feedback in seller terms and conditions
- Frequently Asked Questions
- What's an example of limiting buyers from leaving feedback?
- What should I do if a seller asks me to leave positive feedback?
- Read our full policy
- Feedback in seller terms and conditions policy overview
- Some examples
- Why does eBay have this policy?
4231: Feedback manipulation policy
- Frequently Asked Questions
- What is feedback manipulation?
- What should I do if someone is trying to manipulate feedback?
- Read our full policy
- Feedback manipulation policy overview
- What are the guidelines?
- Why does eBay have this policy?
4208: Feedback policies
- Frequently Asked Questions
- My trading partner won't leave me feedback. What should I do?
- I received negative feedback that I don't think is fair. What can I do?
- I received feedback that violates eBay policies. What should I do?
- Can I change feedback I left for someone else?
4277: Firearms, weapons, and knives policy
- Frequently Asked Questions
- Can any firearm-related items be sold on eBay?
- Can I sell knives on eBay?
- Read our full policy
- Firearms, weapons, and knives policy overview
- What are the guidelines?
- Airsoft, replica, or other imitation firearms
- Ammunition
- Military surplus, ordnance, grenades, and explosives
- Firearms
- Firearm parts and accessories
- Hand weapons
- Knives
- Other weapons
- BB guns, pellet guns, air rifles, or air pistols
- Air gun guidelines
- Additional information
- Defense articles and dual-use items
- Why does eBay have this policy?
4295: Food policy
- Frequently Asked Questions
- How can I learn about government regulations related to selling food items?
- Can I sell baby formula?
- Read our full policy
- Food policy overview
- What are the guidelines?
- Food items
- Additional information
- Why does eBay have this policy?
4294: Gift cards policy
- Frequently Asked Questions
- Are there any other limits?
- Can I sell electronically delivered gift cards?
- Read our full policy
- Gift cards policy overview
- What are the guidelines?
- Why does eBay have this policy?
4318: Government documents, IDs, and licenses policy
- Frequently Asked Questions
- Are there any types of IDs or licenses allowed on eBay?
- Can I sell a government-issued medal?
- Read our full policy
- Government documents, IDs, and licenses policy overview
- What are the guidelines?
- Why does eBay have this policy?
4307: Government, transit, and shipping-related items policy
- Frequently Asked Questions
- Can I list a vintage uniform?
- Read our full policy
- Government, transit, and shipping-related items policy overview
- What are the guidelines?
- Transit documents
- Uniforms
- Other items
- Why does eBay have this policy?
4335: Hazardous, restricted or regulated materials policy
- Frequently Asked Questions
- What hazardous materials are prohibited?
- How should I send hazardous material I've sold?
- Read our full policy
- Hazardous, restricted or regulated materials policy overview
- What are the guidelines?
- Combustible items
- Fire extinguishers and fire grenades
- Refrigerants
- Pesticides and poisons
- Radioactive materials
- Other hazardous materials
- Why does eBay have this policy?
4325: Human remains and body parts policy
- Frequently Asked Questions
- Are there any exceptions?
- Can I sell a relic that includes human remains?
- Read our full policy
- Human remains and body parts policy
- What are the guidelines?
- Why does eBay have this policy?
4218: Identity policies
4240: Images and text policy
- Frequently Asked Questions
- What should I do if my image or text is being used by another member?
- In my listing, can I use images that I copied from the Web?
- Read our full policy
- Images and text policy overview
- What are the guidelines?
- How to report another member who has copied your images or text
- How eBay protects intellectual property rights
- Why does eBay have this policy?
4226: Interfering with transactions policy
- Frequently Asked Questions
- I need an item now, but the auction hasn't ended. Can I ask the seller to end the auction early if I agree to pay more than the current highest bid?
- Is it ever ok to contact a seller during an auction?
- Read our full policy
- Interfering with transactions policy overview
- Why does eBay have this policy?
4689: International selling policy
- Frequently Asked Questions
- How can I be sure that my items are only listed on eBay.com?
- Read our full policy
- International selling policy
4338: International trading policy
- Frequently Asked Questions
- How can I stop people bidding on my listing if the item is prohibited in their country?
- Is there anything I need to know when buying from an overseas seller?
- Read our full policy
- International trading policy overview
- Some examples
- Additional information for sellers
- Additional information for buyers
- Why does eBay have this policy?
4237: Invalid and dead email addresses policy
- Frequently Asked Questions
- What happens if email is getting caught in spam filters?
- What should I do if I get an error message when contacting another eBay member?
- Read our full policy
- Invalid and dead email addresses policy overview
- Additional information
- Why does eBay have this policy?
4227: Invalid bid retraction policy
- Frequently Asked Questions
- When can I retract a bid?
- What should I do if I think someone's manipulating the bidding process?
- Read our full policy
- Invalid bid retraction policy overview
- What are the guidelines?
- Why does eBay have this policy?
4372: Item description policy
- Frequently Asked Questions
- Can I include that I'm a Top Rated Seller in my item description?
- How can I tell buyers more about myself?
- Read our full policy
- Item description policy overview
- What are the guidelines?
- Why does eBay have this policy?
4244: Item location misrepresentation policy
- Frequently Asked Questions
- How do I make sure I'm including a "clear and accurate item location"?
- Read our full policy
- Item location misrepresentation policy overview
- What are the guidelines?
- Why does eBay have this policy?
4247: JavaScript policy
- Frequently Asked Questions
- How do I know if I'm using active content?
- What happens if I try to use active content?
- Read our full policy
- JavaScript policy overview
- What are the guidelines?
- Additional information
- Why does eBay have this policy?
4280: Jewelry, precious metals, and loose beads policy
- Frequently Asked Questions
- In which category should I list my jewelry item?
- How much detail do I need to provide in my listing?
- What else do I need to know?
- Read our full policy
- Jewelry, precious metals, and loose beads policy overview
- What are the guidelines?
- Fine jewelry
- Fashion jewelry
- Precious metals
- Plated and filled metals
- Stamping
- Gemstones and loose beads
- Gemstones
- Gemstone creation and treatment:
- Loose beads
- Diamonds
- Gemstones not meeting the definition of a diamond:
- Restrictions
- Certification
- Niihau shell jewelry
- Why does eBay have this policy?
4248: Links policy
- Frequently Asked Questions
- What if my Store name is a link?
- Why are most links not allowed?
- Read our full policy
- Links policy overview
- What are the guidelines?
- Product videos
- Freight shipping services
- Additional information
- Third-party provider credits
- Stores names or logos
- Why does eBay have this policy?
4213: Listing policies
- Frequently Asked Questions
- I'm not sure whether the item I'm selling is allowed on eBay. Where can I learn more?
- Why was my listing removed?
- I can't find my listings on the site. What's happened?
4329: Lockpicking devices policy
- Frequently Asked Questions
- What are the exceptions?
- Can I sell key cutting machines on eBay?
- Read our full policy
- Lockpicking devices policy overview
- What are the guidelines?
- Additional information
- Why does eBay have this policy?
4635: Lottery tickets and game pieces policy
- Frequently Asked Questions
- Can I sell expired lottery tickets?
- Can I sell loyalty or reward codes?
- Read our full policy
- Lottery tickets and game pieces policy overview
- What are the guidelines?
- Lottery tickets
- Fast food items
- Other items
- Why does eBay have this policy?
4297: Mailing lists and personal information policy
- Frequently Asked Questions
- Can I sell any kind of contact information?
- Can I include a customer list if I sell my business?
- Can I sell my Facebook friends and Instagram followers to someone with a business like mine?
- Read our full policy
- Mailing lists and personal information policy overview
- What are the guidelines?
- Why does eBay have this policy?
4322: Medical drugs, devices, and healthcare policy
- Frequently Asked Questions
- Can I sell prescription medication on eBay?
- Can I sell over-the-counter medical items?
- Can I use personal testimonials from people who have used my product?
- Read our full policy
- Medicine, medical devices and healthcare products policy overview
- What are the guidelines?
- Prescription and over-the-counter drugs
- Healthcare items
- Describing drugs and drug-like substances
- Medical devices
- Additional information
- Medical devices requiring government authorization
- Why does eBay have this policy?
4262: Member-to-member contact policy
- Frequently Asked Questions
- Does eBay monitor members' messages?
- What can I do about a member who's threatening me?
- A member left feedback which I don't think is accurate or fair. Can I have it removed?
- Read our full policy
- Member-to-member contact policy overview
- What are the guidelines?
- Spam (email)
- Threats
- Profanity and hate speech
- Feedback comments containing inappropriate content
- Additional information
- Why does eBay have this policy?
4209: Member behavior policies
4342: Military items policy
- Frequently Asked Questions
- Can I list military weapons if they have been demilitarized?
- Read our full policy
- Military items policy overview
- What are the guidelines?
- Additional information
- Why does eBay have this policy?
4236: Misrepresentation of identity policy
- Frequently Asked Questions
- A member I'm buying from sent me an email asking for my credit card details. It wasn't an eBay message. What should I do?
- How do I report someone who's misrepresenting themselves?
- Read our full policy
- Misrepresentation of identity policy overview
- Some examples
- Additional information
- Why does eBay have this policy?
4215: Motors bidding policy
- Read our full policy
- eBay Motors Bidding Policy
4310: Multi-level marketing, pyramid, and matrix programs policy
- Frequently Asked Questions
- Can online payment randomizers be listed?
- Can I sell on eBay if my business runs a pyramid scheme?
- Read our full policy
- Multi-level marketing, pyramid, and matrix programs policy overview
- What are the guidelines?
- Why does eBay have this policy?
4232: Multiple accounts policy
- Frequently Asked Questions
- Are there circumstances when creating another account isn't allowed?
- Can I use one account for buying and one account for selling? Do the same policies apply to each?
- Read our full policy
- Multiple account policy overview
- What are the guidelines?
- Why does eBay have this policy?
4242: No item listings policy
- Frequently Asked Questions
- Can I create a listing saying that I'm seeking a particular item?
- I want to see how my listings will show up on eBay. Are test listings allowed?
- Read our full policy
- No item listings policy overview
- What are the guidelines?
- Duplicate listings for a single item
- Listings with no items
- Placeholder or blank listings
- Test listings
- Trades or want ads
- Why does eBay have this policy?
4228: Non-binding bid policy
- Frequently Asked Questions
- Why are bids in these categories non-binding?
- Read our full policy
- Non-binding bid policy overview
- What are the guidelines?
- Some examples
- Example of a non-binding bid:
- Example of a binding bid:
- Other terms
- Why does eBay have this policy?
4324: Offensive material policy
- Frequently Asked Questions
- What sort of material is prohibited?
- What are the rules around selling items that contain adult material?
- Read our full policy
- Offensive material policy overview
- What are the guidelines?
- Disasters and human tragedies
- Terrorist organization and hate groups
- Items related to violent felons
- Nazi and Nazi-related
- Offensive or violent material
- Racially or ethnically offensive language, historical items, reproductions, and works of art and media
- Additional information
- Why does eBay have this policy?
4272: Offers to buy or sell outside of eBay policy
- Frequently Asked Questions
- I paid for my item with cash but now I can't find the sale in my Purchase history. Am I covered by the eBay Money Back Guarantee?
- I want to pay in cash and pick up the item in person. What should I do?
- Can I exchange contact information in order to see an item before purchasing it?
- I have a lot of questions about the item, can I call the seller?
- My seller offers Best Offer. Does that mean we're completing the transaction outside of eBay?
- Read our full policy
- Offers to buy or sell outside eBay policy overview
- What are the guidelines?
- How to tell if you're buying or selling on eBay
- Why does eBay have this policy?
4219: Payment policies
4380: Payments surcharge policy
- Frequently Asked Questions
- Can I charge a buyer more when they pay through PayPal using a credit card?
- What additional charges can I include when selling my item?
- Read our full policy
- Payments surcharge policy overview
- What are the guidelines?
- Some examples
- Why does eBay have this policy?
4326: Personal relationships and services policy
- Frequently Asked Questions
- What kind of services are allowed on eBay?
- Can I create a personal ad?
- Read our full policy
- Personal relationships and prohibited services policy overview
- What are the guidelines?
- Why does eBay have this policy?
4630: Pesticides policy
- Frequently Asked Questions
- How can I find out if the pesticide I want to list is allowed?
- Can I sell flea and tick medications?
- Read our full policy
- Pesticides policy overview
- What are the guidelines?
- Why does eBay have this policy?
4370: Picture policy
- Frequently Asked Questions
- How many photos can I add?
- Can I list my items and add photos later?
- Read our full policy
- Picture policy overview
- What are the guidelines?
- Why does eBay have this policy?
4287: Plants and seeds policy
- Frequently Asked Questions
- What kinds of plants and seeds can I sell on eBay?
- What resources are available to learn about restrictions or regulations on sale of plants and seeds?
- Can I purchase plants and seeds from an eBay site outside the US and import them into the country?
- Read our full policy
- Plants and seeds policy overview
- What are the guidelines?
- Why does eBay have this policy?
4319: Police-related items policy
- Frequently Asked Questions
- Are all police items prohibited on eBay?
- Can I list my novelty police costume?
- Read our full policy
- Police-related items policy overview
- What are the guidelines?
- Badges and identification
- Emergency vehicles, lighting, and sirens
- Uniforms
- Other items and devices
- Why does eBay have this policy?
4634: Postage Meters Policy
- Frequently Asked Questions
- Where can I get a postage meter?
- Can I sell stamps on eBay?
- Read our full policy
- Postage meters policy overview
- What are the guidelines?
- Additional information
- Why does eBay have this policy?
4252: Presale listings policy
- Frequently Asked Questions
- How do I list presale items?
- Are there any presale items that I can't list?
- Read our full policy
- Presale listings policy overview
- Additional information
- eBay Money Back Guarantee
- Subscriptions
- Layaway payment programs
- Pre-release items
- Why does eBay have this policy?
4258: Profanity policy
- Frequently Asked Questions
- What sort of language isn't allowed on eBay?
- How can I report abusive behavior or defamatory comments?
- Can I sell media items that have profanity in the titles?
- Read our full policy
- Inappropriate language and profanity policy overview
- What are the guidelines?
- Why does eBay have this policy?
4234: Profile policy
- Read our full policy
- Profile policy overview
- What are the guidelines?
- Why does eBay have this policy?
4376: Public domain media policy
- Frequently Asked Questions
- What if I want to list a media item that is still protected by copyright?
- How do I report an item that's still protected by copyright?
- Read our full policy
- Public domain media policy overview
- Why does eBay have this policy?
4373: Publishing contact information policy
- Frequently Asked Questions
- Can I publish the phone number of my favorite seller to help other buyers?
- Read our full policy
- Publishing contact information policy overview
- What are the guidelines?
- Why does eBay have this policy?
4304: Real estate policy
- Frequently Asked Questions
- Can I list a property on eBay for a friend?
- What are the benefits of using the Classified Ad format, rather than an auction format, to list my property?
- Read our full policy
- Real estate policy overview
- eBay Real Estate Inc.
- Some Examples
- Auction-Style Format Items
- Classified Ad Listings
- Private Mortgage Notes
- Additional information
- Privacy of Information
- Real Estate Licensees
- Trading Assistants
- Professional Assistance
- eBay Real Estate's Role as a Venue Provider / Brokerage Relationship (Agency) Disclosure
- License Information
- Relationship to eBay's User Agreement
- Why does eBay have this policy?
4300: Recalled items policy
- Frequently Asked Questions
- Can I list recalled items on eBay?
- How can I find out about recalled items?
- Read our full policy
- Recalled items policy overview
- What are the guidelines?
- Additional information
- Why does eBay have this policy?
4315: Recordable media policy
- Frequently Asked Questions
- Can I sell recordable media on eBay?
- Are bootleg recordings of concerts allowed on eBay?
- Read our full policy
- Recordable media policy overview
- What are the guidelines?
- Additional information
- Why does eBay have this policy?
4276: Replicas, counterfeit items, and unauthorized copies policy
- Frequently Asked Questions
- What does eBay consider to be a fake product?
- How do I know whether my item is an unauthorized copy?
- What should I do if I see a listing with a counterfeit item?
- Read our full policy
- Replicas, counterfeit items, and unauthorized copies policy overview
- What are the guidelines?
- Why does eBay have this policy?
4285: Reproduction political memorabilia policy
- Frequently Asked Questions
- How do I know if my political memorabilia item is an original or a reproduction?
- Are there any special requirements for listing items that are a reproduction?
- Read our full policy
- Reproduction political memorabilia policy overview
- What are the guidelines?
- Additional information
- Why does eBay have this policy?
4246: Reserve price policy
- Frequently Asked Questions
- Why add a reserve price?
- What if no bids meet my reserve price?
- Read our full policy
- Reserve price policy overview
- What are the guidelines?
- Some examples
- How to report a violation
- Why does eBay have this policy?
4206: Rules and policies for buyers
- Frequently Asked Questions
- What rules and requirements are there for eBay buyers?
- What kind of items are listed on eBay?
- Read our full policy
- Rules for buyers - overview
- Guidelines for buyers
- Rules about bidding and paying
- Rules about feedback
- If you're having a problem with a seller
- If you're a seller
- Reporting policy violations
4243: Search and browse manipulation policy
- Frequently Asked Questions
- I want to sell a t-shirt that looks like an Adidas shirt. Can I put "Adidas" in the listing?
- I think buyers searching for shorts will be interested in my shirt. Can I list it in the Shorts category?
- Read our full policy
- Search and browse manipulation policy overview
- What are the guidelines?
- Brand names
- Categories
- Item condition, specifics, and details
- Keyword spamming
- Pictures
- Text and other information
- Titles
- Why does eBay have this policy?
4352: Seller performance and feedback policy
- Frequently Asked Questions
- How do you measure my seller performance?
- What kinds of defects can be removed, and how?
- Read our full policy
- Seller performance and feedback policy overview
- How is selling performance measured?
- Can defects, late shipments, or feedback be appealed?
- What are the guidelines?
- Why does eBay have this policy?
4629: Seller performance manipulation policy
- Frequently Asked Questions
- If my buyer doesn't leave feedback after a sale, can I contact them and ask them to do so?
- How can I improve my seller level?
- Read our full policy
- Seller performance manipulation policy overview
- What are the guidelines?
- Additional information
- Why does eBay have this policy?
4347: Seller performance policy
- Frequently Asked Questions
- What's eBay's performance evaluation period?
- What happens if I don't meet minimum standards?
- Read our full policy
- Seller performance policy overview
- Transaction defect rate requirements
- Cases closed without seller resolution
- Fair performance evaluation
- What happens if you don't meet the standards?
4345: Seller protection policy
- Frequently Asked Questions
- How do I make sure I get paid?
- How am I protected in eBay Money Back Guarantee cases?
- Read our full policy
- Seller protection policy overview
- How you're protected
- An item arrives late that you shipped on time
- There are carrier disruptions, bugs, or severe weather
- A returned item has been opened, used, or damaged
- A buyer retracts their bid or doesn't pay
- A buyer changes their order or requests something extra
- A buyer has an unusual rate of complaints or returns
- Your Seller Performance Standards are impacted
- You ship within your handling time to an international buyer
- You have eBay Money Back Guarantee requests
4284: Selling art policy
- Frequently Asked Questions
- Am I allowed to sell my own artwork on eBay?
- Are there restrictions when selling artwork on eBay?
- Read our full policy
- Selling art policy overview
- What are the guidelines?
- Why does eBay have this policy?
4214: Selling policies
4346: Selling practices policy
- Frequently Asked Questions
- Why do I need to specify the location of the item in my listing?
- What should I include in my terms and conditions?
- Do I have to accept returns?
- Read our full policy
- Selling practices policy overview
- What are the guidelines?
- Shipping service
- Shipping and handling costs
- Shipping and handling time
- Terms and conditions
- Tracking
- Item location misrepresentation
- Item description
- Cancel transactions
- Communication
- Returns
- Photos
- Pricing promotions terms and conditions
- Independent pricing
- Other rules for sellers
4353: Shill bidding policy
- Frequently Asked Questions
- Can I use Buy It Now to buy items from people I know?
- Can my employees bid on my listings?
- How do I report shill bidding?
- Read our full policy
- Policy overview
- What are the guidelines?
- Why does eBay have this policy?
4371: Site interference policy
- Read our full policy
- Site interference policy overview
- What are the guidelines?
- How you list your item
- What kind of items you list
- How you use your account
- Additional information
- Why does eBay have this policy?
4312: Slot machines policy
- Frequently Asked Questions
- Can slot machines be sold on eBay?
- Can I list an antique slot machine?
- Read our full policy
- Slot machines policy overview
- What are the guidelines?
- Selling antique slot machines
- Why does eBay have this policy?
4337: Stamps, currency, and coins policy
- Frequently Asked Questions
- What do I need to keep in mind when listing stamps, currency, and coins?
- Can I list counterfeit money on eBay?
- Can I sell replica coins?
- Read our full policy
- Stamps, currency, and coins policy overview
- What are the guidelines?
- General guidelines for coins and paper money
- Replica paper money
- Graded coins and approved grading companies
- Raw coins
- Bullion
- Graded paper currency and approved grading companies
- Raw paper currency
- Stamps
- Replica stamps
- Virtual currency
- Additional information
- Why does eBay have this policy?
4321: Stocks and other securities policy
- Frequently Asked Questions
- Can I raise money and find investors on eBay?
- Can I sell my business on eBay?
- Read our full policy
- Stocks and other securities overview
- What are the guidelines?
- Why does eBay have this policy?
4334: Stolen property policy
- Frequently Asked Questions
- What do I do if I see stolen property on eBay?
- A listing has violated my intellectual property rights. What should I do?
- Read our full policy
- Stolen property policy overview
- What to do if you see stolen property on eBay
- What are the guidelines?
- Why does eBay have this policy?
4348: Tax policy
- Frequently Asked Questions
- Do I have to pay taxes when I sell on eBay?
- Do I have to pay taxes for items I sell outside of the US?
- Read our full policy
- Tax policy
- What are the guidelines?
- Useful links
4249: Third-party endorsements policy
- Frequently Asked Questions
- A buyer commented that I'm a trustworthy seller. Can I use this in my listing?
- I have over 1,000 positive feedback ratings. Can I use this to show I'm a reputable seller?
- Read our full policy
- Third-party endorsements policy overview
- What are the guidelines?
- Why does eBay have this policy?
4273: Tobacco and smoking accessories policy
- Frequently Asked Questions
- Are any tobacco-related products allowed on eBay?
- Can I sell collectible packaging that still has some tobacco left in it?
- Read our full policy
- Tobacco policy overview
- What are the guidelines?
- Smoking accessories
- Tobacco, shishas and tobacco-related items
- Why does eBay have this policy?
4279: Travel policy
- Frequently Asked Questions
- What types of travel products and services can be sold on eBay?
- Can anyone sell travel-related products or services on eBay?
- What else do I need to know?
- Read our full policy
- Travel policy overview
- Seller requirements – Individual sellers
- Seller requirements – Travel provider or travel agent
- Additional requirements
- eBay Travel disclaimer
- Taxes and other fees
- California Seller of Travel license
- Charity and fundraising
- Timeshare deeded properties or credits/points (not for rent)
- Why does eBay have this policy?
4233: Underage user policy
- Frequently Asked Questions
- What should I do if I think a person buying an item from me is underage?
- When can I register on eBay?
- Read our full policy
- Underage user policy overview
- Why does eBay have this policy?
4355: Unpaid item abuse policy
- Frequently Asked Questions
- What can happen to sellers who abuse the unpaid item process?
- Can a buyer appeal an unpaid item report?
- Read our full policy
- Unpaid item abuse policy overview
- Examples of policy violations
- Additional information
- Why does eBay have this policy?
4271: Unpaid item policy
- Frequently Asked Questions
- I bid on several items, but only wanted one, and ended up winning them all. Do I have to pay for those I don't want?
- I reported a buyer who didn't pay for an item. What can I do about negative feedback he left me?
- Read our full policy
- Unpaid item policy overview
- Examples of policy violations
- Additional information
- Why does eBay have this policy?
4256: Unsolicited idea submissions policy
- Frequently Asked Questions
- What happens if I send a suggestion to eBay?
- If you use my suggestion on eBay, will you pay me?
- Read our full policy
- Unsolicited idea submissions policy overview
- Sending us suggestions
- Why does eBay have this policy?
4375: Unwelcome and malicious buying policy
- Frequently Asked Questions
- My current high bidder lives in an area I said I won't ship to. What do I do?
- How do I keep certain members from bidding on or buying my items?
- Read our full policy
- Unwelcome buying policy overview
- What are the guidelines?
- Preventing unwelcome buying
- Why does eBay have this policy?
4281: Used clothing policy
- Frequently Asked Questions
- What kind of used clothing can I sell?
- What do I need to keep in mind when selling used clothes?
- Read our full policy
- Used clothing policy overview
- What are the guidelines?
- Why does eBay have this policy?
4290: Used cosmetics policy
- Frequently Asked Questions
- Which cosmetic items can I list?
- What can't I sell?
- Read our full policy
- Used cosmetics policy overview
- What are the guidelines?
- Additional information
- Why does eBay have this policy?
4235: Username policy
- Frequently Asked Questions
- What can usernames include?
- How do I report an inappropriate username?
- Read our full policy
- Username policy overview
- What are the guidelines?
- Additional information
- Why does eBay have this policy?
4293: Vehicles and vehicle parts and accessories policy
- Frequently Asked Questions
- Are bids on vehicles in the Motors category binding?
- Can I sell a car that was involved in a collision recently?
- Can I sell airbags?
- Read our full policy
- Vehicles and vehicle parts and accessories policy overview
- Guideline for vehicles
- Guideline for vehicle parts and accessories
- Documents
- Applicable laws by state
- Why does eBay have this policy?
4245: Warranties policy
- Frequently Asked Questions
- Do I need to include a warranty?
- What information should I include in my warranty?
- Read our full policy
- Warranties policy overview
- Why does eBay have this policy?